Overall,I know the entire staff did their best.
Accommodation: Farouq and his attendees were
very happy with the room. It was spacious and comfortable
Accessibility:
The family was very happy with how the doctors and all the
staff were accessible. We believe that they all gave their
very best effort. This is especially true given that the
patient had multiple advanced conditions. We were impressed
with Dr Roshan. He was very patient and responsive to our
pleas for the hospital to try harder to secure the tissue
specimen that was stuck at customs, an unfortunate
bureaucratic boondoggle that the hospital attempted to sort
out. The doctors and the administrative staff were always
willing to listen and resolve our concerns in a timely and
satisfactory manner. I mostly dealt with the oncologist Dr.
Roshan. He responded to my questions and concerns in a
timely manner. He also did his best to explain the evolving
situation and keep us updated on the progress of my nephew's
case.
Communication: Excellent. The Doctors kept us
informed at every step of the way. We particularly
appreciated how Dr. Roshan took the time to explain all the
issues Farouk was experiencing. He explained everything and
answered all of our questions in a timely manner, both
verbally and in writing. He was always accessible via phone
calls - even on weekends. The doctors were open and
forthright with their answers. They did their best to
prepare us for the worst-case scenario. Farouk's attendees
were happy with how the doctors kept in touch with us and
provided timely updates. This was especially the case during
that last, most difficult week when Farouk was in ICU just
before he died. All the staff (nurses, doctors, professors
and technical personnel) demonstrated extreme
professionalism. It was very reassuring to see their
round-the-clock care for Farouk.
Professionalism: The entire team provided a very
professional service. The standard of care was excellent. We
appreciated their prompt responses to emergency situations.
They supported Farouk and prioritized his care. Our family
was very happy and impressed with the coordination of
services and the quality of the staff's patient support. We
wish to extend a special thanks to Dr. Aditya, Dr. Roshan,
Mr. Thimared, and the accountant. We also wish to thank the
administrative staff. Ultimately, we lost our loved one.
Nevertheless, despite this sad outcome, we highly recommend
the hospital and its staff.